How do I upgrade or downgrade my service?

Please refer to the guides below to upgrade or downgrade your service.

Upgrading your service:
  • Login to the client area
  • Click 'Services'
  • Click 'My Services'
  • Click the service you wish to upgrade
  • Click 'Upgrade/Downgrade'
  • Click 'Choose Product' on the service you wish to upgrade to
Downgrading your service:
  • Ensure your service is using within the Resource Allocation of the package you wish to downgrade to (
  • Open a support ticket with the billing department to request that your service is downgraded, ensuring that you specify which package you wish to be downgraded to
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