Privacy Policy

All information provided to Hardwired Hosting is used for billing purposes. Hardwired Hosting will not share any client’s information with 3rd parties. If Hardwired Hosting is required to pass on client information to government agencies, for whatever reason, Hardwired Hosting will notify the client of the reasoning behind this. Hardwired Hosting may be required to provide client information to the authorities if they are found to be breaching applicable laws.





Cookies

Hardwired Hosting uses cookies, which are stored on visitors’ computers in order for our website to function correctly. Cookies which are stored on visitors’ computers pose no risk to security or viruses and are completely harmless. By continuing to use our website, visitors agree that Hardwired Hosting has permission to store cookies on their machine for the sole purpose of our website functioning correctly upon your visit.





Customer GDPR Data Processing Agreement

This Customer Data Processing Agreement reflects the requirements of the European Data Protection Regulation (“GDPR”) as it comes into effect on May 25, 2018. Hardwired Hosting UK's products and services offered in the European Union are GDPR ready and this DPA provides you with the necessary documentation of this readiness.

This Customer Data Processing Agreement reflects the requirements of the European Data Protection Regulation (“GDPR”) as it comes into effect on May 25, 2018. Hardwired Hosting UK's products and services offered in the European Union are GDPR ready and this DPA provides you with the necessary documentation of this readiness.





GDPR and its role

Under new GDPR rules enforced as of May 25 2018, Hardwired Hosting as a data controller process, store and utilise data provided by clients for the provisioning of their services, all data stored by Hardwired Hosting is not shared with 3rd parties unless explicitly outlined or agreed upon, additionally, all data held is available within the client portal at any time for the viewing of said client, we do not store data without the users consent, and under GDPR laws you may request removal of your data if this is appropriate. Hardwired Hosting cannot remove the data of clients who have active services or products. In the event of deletion of customer data, Hardwired Hosting may retain access logs in relation to the client portal for any period of time at our own discretion. In the event that Hardwired Hosting have terminated an account due to breach of policies, Hardwired Hosting reserve the right to retain the customer data indefinitely to ensure prevention of a recurring incident in relation to violation of Hardwired Hosting’s terms or policies in the future.

This Customer Data Processing Agreement reflects the requirements of the European Data Protection Regulation (“GDPR”) as it comes into effect on May 25, 2018. Hardwired Hosting UK's products and services offered in the European Union are GDPR ready and this DPA provides you with the necessary documentation of this readiness.

In the event of data breach, Hardwired Hosting will do its utmost to ensure that notification is sent out to affected clients immediately, taking reasonable and necessary measures to do so, said notifications will contain all information necessary as appropriate under the data protection laws and GDPR.





GDPR - Your Rights

Right to Restrict Processing

You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so.



Right of Access to Information

GDPR gives you the right to access information stored about you, all of your data is available within the client portal.

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Right to be forgotten

As an individual you have the right to request the removal of any data, we hold on you, it does not however override our requirement under UK law to keep financial data such as invoicing and payment information; however personal data can be removed in accordance with the information outlined in our data processing agreement.

You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us.

To request removal of your data, please contact us through the relevant account using our support ticketing system.



Right to Rectification

GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.

As a customer, you can update your own personal details via the client area; however, if this is not sufficient please contact our customer services team.



Right to Object

You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.

To make a right to object request please contact our customer services team.