Open Ticket
If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below. Please note that tickets can take up to 24 hours to answer although we do try to get the each ticket as it arrives.
Choose Department
All questions, queries, issues and reports relating to abuse/breaches of our policies should be submitted to this department.
BillingQuestions, queries and issues relating to invoicing, payments, refunds and upgrades/downgrades should be submitted to this department.
SalesGeneral questions and queries related to purchasing services should be submitted to this department (No Registration Required).
Technical - Web HostingTechnical questions, queries and issues relating to your Web Hosting service should be submitted to this department.
OtherQuestions and queries which don't fit in the other departments should be submitted here.
Network Status
Our system network status page will list any known issues and planned maintenance details. If you are experiencing service problems that you cannot resolve, check our status page to see if there are any known problems and of course solutions.
View Network statusSearch Knowledgebase Centre
To save time, the answer to your question may be in one of the many articles or guides in the Hardwired Knowledgebase. Much of the information you need in regards to Hardwired Hosting services can be found here in great detail and we are always adding to our knowledgebase.
View our Knowledgebase
Contact Hardwired hosting
If you do need to contact us, then please create a support ticket. If you wish to chat with us, please remember to have your account details to hand. We also offer a live support chat open from 9 AM to 9 PM everyday for those that need instant support or want that quick pre-sales question answered, we are here for you. We can only talk to you if you are the account holder or are authorised by the account holder to discuss the account.
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