Terms of Service

These Terms of Service are applicable to all users and visitors of our website and services. By using our website and services, you automatically agree to have accepted our Terms of Service, Acceptable Use Policy, and Privacy Policy regardless of them being read or understood. Hardwired Hosting UK accept no responsibility for the lack (or understanding) of our policies and anyone who chooses to breach them may have their services/account limited, suspended, or terminated completely.

I. Money Back Guarantee

Hardwired Hosting UK offer a 14 day money back guarantee, which is applicable to the following services: 
SSD Web Hosting 
The following products and services are excluded from our money back guarantee: 
Domain Registrations, Transfers and Renewals 
Product Addons 
Product Upgrades 
Client Credit 
Terminated Services 
The money back guarantee is offered on all applicable services at Hardwired Hosting UK, however, a different approach is followed dependent on whether or not you've previously held an active service with us. 
If you've not previously had an active service with us, Hardwired Hosting UK will issue a full refund via the original payment method for services within our 14 day money back guarantee period, it may take up to 7 working days for the refund to be processed, from the time that a refund is confirmed by the Billing Department; refer to section two for information on our refunds procedure. 
If you've previously had a service with us, Hardwired Hosting UK will issue a full refund to your client credit balance for services which are within our 7 day money back guarantee period. 
The 7 day money back guarantee is invalid if: 
Hardwired Hosting UK suspect the 14 day money back guarantee is being exploited in any way 
The client/account holder or user of the service has breached any part of our Terms of Service or Acceptable Use Policy 

II. Refunds

Hardwired Hosting UK will issue refunds at our sole discretion based on our 7-day money back guarantee policy, official refund requests are only accepted when the client contacts our Billing Department via the Support Ticketing system, any other requests for a refund (including via the Request Cancellation's form) are invalid.

III. Cancellations

Clients are entitled to cancel their service(s) with us at any time throughout the duration of their billing period, regardless of the billing cycle used. Clients who request a cancellation for services on lengthier billing periods (Quarterly, Semi-Annually and Annually) may request a refund in client credit for the unused months, this is only applicable in line with our 7-day money back guarantee.

IV. Late Payments

Hardwired Hosting UK generates renewal invoices at least 10 days before their due date, clients are therefore responsible for ensuring payments are made before or on the due date, Hardwired Hosting UK will not be held liable for any issues which may occur as a result of late payments. Hardwired Hosting UK will suspend the service if a payment has not been made by the due date, the service will remain suspended for 7 days before being terminated completely.
Clients who leave their services overdue for 4 days or more will incur a late fee of 20% of the total service cost if they wish to renew the service at that time.

V. Updates to Pricing

Hardwired Hosting UK reserve the right to update our pricing structures at any time, at our own discretion. Hardwired Hosting UK will make reasonable attempts to inform clients of updates to our pricing structure, in the event that active services are affected by pricing updates, the new prices will take effect as of the next due date.

VI. Subscriptions & Automatic Payments

Hardwired Hosting UK utilises payment gateways which allow clients to make payments automatically. These are optional, however, clients who opt for automatic payments are responsible for ensuring they cancel the automated payments through their payment gateway account. Any over payments made as a result of failure to cancel automated/authorised payments will automatically be refunded into the client credit balance.
Payments via Debit/Credit Card are processed automatically on the service(s) due date unless the option to not store the card details is selected on checkout, alternatively you may contact the Billing Department to have automatic card payments disabled on your account. By utilising the Debit/Credit Card payment gateway, you agree that Hardwired Hosting UK is authorised to take payments automatically unless otherwise specified and that the client is responsible for cancelling the service before the due date in order to prevent an automatic payment from being processed. 

VII. Disputes & Chargebacks

In the event that a dispute or charge back is opened with Hardwired Hosting UK by a client, Hardwired Hosting UK will suspend all services linked with that account, with immediate effect. Hardwired Hosting UK will follow the dispute and charge back procedure via the relevant payment gateway, and depending on the outcome, Hardwired Hosting UK may terminate the client's account and services with immediate effect, or at the end of the billing period for the accounts service(s). 
Clients should refrain from opening dispute/charge backs, as this will void your eligibility for a refund, the Billing Department should be contacted directly via our support system for refund requests.

VIII. Backup of Data

Hardwired Hosting UK accepts no responsibility for loss of data, regardless of the cause. Unless otherwise outlined, Hardwired Hosting UK accepts no responsibility for backups of services; clients should use their own methods to regularly take backups of data. In the event that Hardwired Hosting UK offers complimentary backups of particular services, Hardwired Hosting UK makes no guarantee that these backups can be provided, or restored. We automatically backup all client accounts on a daily basis, client backups can be accessed through JetBackup and do not contribute towards your disk space quota.

IX. Liability

By utilising our services, clients are responsible for their actions, data, and services. Hardwired Hosting UK will not be held liable for any content that clients may store or utilise on our systems. Additionally, Hardwired Hosting UK will not be held liable for any losses that clients or users may incur, regardless of the cause; this is including but not limited to: Loss of income, data or traffic. 

X. Action Taken

Hardwired Hosting UK reserve the right to suspend, impose limits or terminate services at our own discretion, with or without prior warning to the affected client(s). Hardwired Hosting UK also reserves the right to refuse clients use of our services at our own discretion.

XI. Multiple Accounts

Whilst utilising Hardwired Hosting UK Services, clients should hold no more than one account per individual, and one account per business or organisation. Clients who require more than one account should contact us for prior authorisation.

XII. Affiliates System

By utilizing our affiliates system, clients agree to use the system legitimately, clients may not spam (or falsely advertise to) others, additionally, clients may not use the affiliates system to refer themselves or duplicate accounts.
Hardwired Hosting UK currently offer a 10% recurring commission for each service referred to us, Hardwired Hosting UK reserve the right to modify the given commission at any time. A commission is paid into the affiliate balance after 15 days of referral if the referred client requests a refund in the first 14 days under our money back guarantee; the referrer will not receive their commission. Additionally, if a client is to dispute or charge back their payment, the referrer will have their commission for the service removed. 
Clients will need to withdraw their commission funds from their Affiliates account into their client credit balance; the minimum withdrawal amount is currently £10. 

XIII. Updates to Our Policies

Hardwired Hosting UK reserve the right to update our policies at any time, with or without prior warning to our clients or users.